Infants and children up to the age of 4 are to be accompanied by an adult at all times.
Child age is 4 to 13 years inclusive. Persons under the age of 16 must be accompanied by a parent or guardian who are responsible for their safety at all times.
Children under the age of 8 are not allowed on to the top deck for safety reasons.
Concession/Seniors card holders must present their relevant card in order to receive the reduced tour rate.
Passengers with health or mobility problems must inform us during the booking process and let staff know before the tour starts. All staff directions must be followed at all times before, during and after the tour.
By accepting the Terms and Conditions, on behalf of all members part of the booking you agree that any videos and still images taken during a tour can be used in future advertising and promotion campaigns as well as for legal purposes.
Reef Jet Tours and all staff are not liable or responsible for any accidental injury to passengers or any loss or damage to personal possessions. Children (4-14 years) and teenagers under the age of 16 must be accompanied by a parent or guardian. Tours are subject to change according to weather conditions and minimum passenger numbers which may cause change without notice.
Tour times, prices, terms and conditions are subject to change without notice.
Due to council pontoon regulations the boat will leave sharply on the designated departure times and will not be able to wait for any late comers.
Afternoon tours are subject to 24 hour confirmation depending on tour size.
All bookings made 24 hours or less before scheduled tour date must be confirmed for availability.
Cancellations made within 24 hours of a booked tour will not be refunded.
If the tour fails to sight a whale between the months of June and October, you will be eligible for a free return tour. All refunds will incur a 2.5% processing fee.
In unforeseen circumstances such as unexpected bad weather, the captain has the authority to make an on the spot decision to interrupt the tour to insure the safety and comfort of passengers. In such an instance passengers are eligible for a free return tour or a refund minus a $9 fee to cover expenses already incurred.
No refunds will be given for change of mind within 24 hours of the tour.